![]() Move your wireless receiver closer to the WAP, then pair them by pressing the WPS button on your WAP and the OK button on your wireless receiver. Your receiver may be too far away from your WAP. If you don’t see a red light or the red light is dim, replace the batteries in the remote.Ĭonnection error on TV or receiver and Wireless Access Point (WAP) not pairing If you see a red light, the batteries are still good. Receiver doesn't respond to the remote controlĬheck the batteries in the remote by pressing the AT&T button on the remote. To stop your receiver from going to standby, simply press a key such as OK, Guide, or Options on your U-verse remote to restart the eight-hour cycle. This feature is in place to conserve energy. ![]() Be sure the proper input/source setting is selected.Īfter eight hours of inactivity, your receiver automatically goes to standby mode. Receiver power is on and TV power is on, but I still can't see TVĬheck your TV menu setup. If you’re having a specific problem and restarting the receiver doesn’t fix it, try the tips below. Wait a few minutes, then plug it back in. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. This takes 5-8 minutes and will impact any DVR recordings in progress. To do this, press and hold the Power button for 10 seconds. Order a replacement remote - visit the online Accessory store to order a replacement U-verse TV remote control.Many receiver problems can be fixed by restarting your receiver.This process will take 5-8 minutes and will impact any DVR recordings in progress. ![]() Restart your receiver - Hold down the POWER button for 10 seconds then press it again to restart.Also, make sure your TV's input settings match the type of cable you are using. Check cables - Check for a snug and secure connection of the video cables between your TV, Gateway, and your receiver.The remote control works at maximum distance of about 20 feet, so make sure you are within that range. Clear any obstructions between the remote control and the receiver. Aim the remote control directly at the receiver, not at the TV or another device. Aim the remote - Your U-verse TV remote control is sending signals to your receiver.To minimize the possibility of interference, make sure there is adequate space between your TV and the U-verse TV receiver. Maintain adequate space between the receiver and the TV - Some newer TVs have backlighting that occasionally can interfere with the remote control signal.If the button does not shine, change the batteries. Check the batteries - When you press the AT&T button located at the top of the remote control, the button should shine brightly.The DVD mode allows you to control your DVD player, and the AUX mode is for auxiliary equipment. Select the TV mode button to control basic TV functions, such as the settings. Check the mode buttons - For all but the S20 and S30 remotes, select the AT&T mode button on your U-verse TV remote to control the U-verse TV receiver, which gives you access to the Menu, Channel Guide, and channel functions.Here are some suggestions for troubleshooting your U-verse TV remote control: Please follow the S20 instructions for the S30 remote. The only difference is all of the buttons on the S30 model are backlit. Note: The S20 and S30 remote controls are completely identical in functionality. ![]()
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